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Returning pets and supplies to Petco involves different processes depending on the items being returned. Remember, Petco’s official return policy is the authoritative source for accurate and updated information. Refer to their website or reach out to their customer service directly for any inquiries or clarifications regarding returns. Here is a general overview of Petco’s return policy:

Petco Returns Policy on Non-Food Small Items

When it comes to returning non-food small items purchased from Petco, here are the key points to keep in mind:

In-Store Purchases:

If you are not satisfied with a non-food small item purchased from a Petco store, you can return it with the original receipt within 60 days for a full refund or exchange. The item should be in its original condition, including any packaging, tags, or labels. Petco reserves the right to refuse a return if the item is damaged, used, or missing parts. If you don’t have the original receipt, Petco may offer store credit or an exchange at the store manager’s discretion.

Online Purchases:

If you bought a non-food small item from the Petco website, you can return it within 60 days of the purchase date. Petco provides options to return items by mail or in-store. To return by mail, initiate the return process through the Petco website and follow the provided instructions. You may be responsible for return shipping fees unless the item was damaged or incorrect. To return in-store, bring the item and your packing slip or order confirmation email to a nearby Petco store. The store will process the return following the standard return policy.

At Home Pick-up:

If you live in Los Angeles, CA or San Diego, CA, you may be eligible for a new home pick-up returns service that Petco is testing out! The new service is powered by Returnmates, a company that will pick up, package and ship your return items.

Important Notes:

  • Some items may have specific return restrictions due to safety and health regulations. Examples include opened medications, live fish, and other live animals.
  • If you received a damaged or incorrect item, it’s recommended to contact Petco’s customer service for assistance and instructions on how to proceed with the return.
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Petco Pet Food Return Policy

You might be able to return food items within 30 days opened or unopened. But, we advise you to reach out to the Petco customer service, since we’ve heard conflicting answers to this question. The Petco Returns policy page does mention a policy regarding prescription food. According to the official returns policy, prescription food can be returned, but not to the Petco stores. You can only return prescription food by mail. To return prescription food, you will have to mail it to this address: Returns
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

Petco Animal Return Policy

Returning animals to Petco involves specific considerations due to the well-being and care requirements of the animals. Here’s an overview of Petco’s animal return policy:

  1. Live Fish and Other Small Animals:
    • Petco offers a 30-day return policy on live fish and other small animals. If the pet you purchased becomes ill or dies within 30 days, you can return it to the store with the original receipt and any packaging for a refund or exchange.
    • It’s important to contact Petco immediately if you notice any health issues with the pet upon purchase or within the 30-day period. They may provide guidance on how to care for the animal or request specific steps for returning it.
  2. Live Birds, Reptiles, and Mammals:
    • Due to the specialized care requirements and potential stress on the animals, Petco does not accept returns on live birds, reptiles, and mammals, including rabbits, hamsters, guinea pigs, and ferrets.
    • However, if there are health concerns or issues with an animal purchased from Petco, it’s recommended to contact Petco’s customer service or the store directly for assistance. They may provide guidance or refer you to resources for addressing the specific situation

Important Notes:

  • The well-being and health of animals are top priorities for Petco. It’s important to consult with their staff or seek professional advice if you have any questions or concerns regarding the care of the animals you purchased.
  • It’s crucial to research and understand the specific care requirements of any animal you plan to purchase before making a decision.
  • Local regulations and laws may also impact the return policy for animals, so it’s advisable to review the policies applicable to your location.

Slickdeals Staff