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Everlane is known for its high-quality, sustainably-made fashion items. However, there may be occasions when you need to return a purchase due to size issues, quality concerns, or simply changing your mind. In this step-by-step guide, we will walk you through Everlane’s return policy and provide you with all the information you need to successfully navigate the return process.

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1. Understanding Everlane’s Return Policy:

Everlane offers a generous return policy that allows customers to return items for a full refund or exchange within 30 days of the original purchase date. However, there are a few conditions that must be met for a successful return. The item must be unworn, unwashed, and in its original condition with all tags attached. It’s important to note that items received as gifts or purchased with Everlane instant return cards can only be returned for store credit.

2. Eligible Items for Return:

Most items are covered by Everlane’s return policy as long as they are in their original condition. This includes clothing such as tops, bottoms, dresses, outerwear, and swimwear (with the protective hygienic liner intact). Shoes, accessories like bags and belts, underwear, and socks are also eligible for return. However, there are some exceptions. Final Sale items or any item marked as non-returnable on the product page cannot be returned. Everlane may also refuse returns that do not meet their criteria or are deemed to be fraudulent or abusive.

3. Initiating Returns:

Everlane provides multiple options for initiating returns: in-person returns at their retail locations, returns at Happy Returns Bars, mail returns, and international returns. Let’s explore each option:

In-Person Returns:

If you prefer to make an in-person return, you can visit one of Everlane’s retail locations. Here’s how to initiate an in-person return:

  1. Find the nearest Everlane store using the store locator on their website.
  2. Bring the item you wish to return, along with the original packaging and any tags or accessories.
  3. Present the item and your order confirmation email to the store associate.
  4. Let the associate know whether you want a refund or an exchange and provide any necessary information.
  5. The store associate will process your return or exchange, and you will receive a refund or exchange item, depending on availability.

Happy Returns:

Happy Returns Bars are another convenient option for returning Everlane items. These locations accept all eligible returns, and no shipping labels are required. Follow these steps for a return at a Happy Returns Bar:

  1. Sign into your Everlane account and tap on the “Orders and Returns” option.
  2. You will receive an Express code and a QR code via email, which you need to present at your local Happy Returns Bar.
  3. The store associate will process your return and provide a refund or exchange based on availability.
  4. You will receive an email confirmation of your return once it is processed.

Mail Returns:

To initiate a mail return at Everlane, follow these steps:

  1. Log into your Everlane account and click on the “Orders” tab to view your order history.
  2. Find the order containing the item you want to return and click on the “Return” button.
  3. Select the reason for your return and choose whether you want a refund or exchange.
  4. If exchanging, select the new size or color you desire.
  5. Print out the prepaid shipping label provided by Everlane and attach it to the package.
  6. Pack the item securely in the original packaging or a new box, including any tags or packaging materials.
  7. Drop off the package at any USPS location. Please note that there is a $7 charge for mail returns.

International Returns:

For international returns, follow these steps:

  1. Contact Everlane’s Customer Service Team via email or phone to notify them of your international return.
  2. They will provide you with specific instructions on how to proceed with the return process.
  3. Package the item securely in the original packaging or a new box, including any tags or packaging materials.
  4. Fill out the international return form included with your original order, providing necessary information.
  5. Ship the package to the address provided by Everlane’s customer service team. You are responsible for any associated shipping fees.
  6. Note that international return processing may take up to three weeks from the date of receipt and one to two weeks to arrive at the warehouse.

Navigating Everlane’s return policy doesn’t have to be daunting. By following these step-by-step instructions, you can successfully initiate returns and receive the refund or exchange you desire. Remember to adhere to the conditions set by Everlane for eligible returns, and always contact their customer service team if you have any questions or concerns. Happy returning!

SS

Slickdeals Staff