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Party City Return Policy
The company's return policy varies, depending on whether or not you purchased holiday merchandise or year-round stock. Most items can be returned within 90 days of purchase, as long as they are in new condition and with their original packaging. Seasonal merchandise can be returned up to seven days before the relevant holiday. You will receive a full refund on your credit card or other original method of payment when you provide a receipt. If you return holiday merchandise more than seven days before the holiday, you will receive your refund on a store credit gift card. Helium tanks, customized items and partial party kits can't be returned.
Contact Party City Customer Service
Do you have questions about your Party City order, return or anything else? There are a few different ways to get in touch with the company. You can call the customer service phone number, which is 1 (800) 727-8924. If you would prefer to submit a help ticket, you can do so on their Contact Us page.
Party City Company Information
Corporate Headquarters Address: 25 Green Pond Rd Ste 1, Rockaway, NJ 07866
You can find your nearest Party City by checking out their Store Locator.
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